Terms of Service
This agreement is between the client and PayBox Global. It applies to consumers
who are at least 18 years old only. The service uses Ghanaian issued bank
cards as well as Ghanaian mobile money services. In using the service,
you agree to our terms of use. Where you, the client wishes to utilise the
PayBox Global’s money transfer services to electronically transfer funds, and PayBox
wishes to provide money transfer services under the terms of this
agreement, in consideration of the terms of use outlined, the parties
agree to the following:
This money transfer agreement shall begin on the date indicated above
and continue until formally terminated by the PayBox Global. Termination of the
agreement shall not cancel or impact the PayBox Global’s rights as they are
outlined in this agreement.
When your payment is funded by mobile money or debit/credit card, PayBox determines a currency conversion is necessary, you consent to and
authorize PayBox Global to convert the currency in place of your mobile money
or debit/credit card issuer. Currency conversion is made available as
soon as a valid amount is set.
You have the right to receive an account statement showing your PayBox Global
account activity. You may view your PayBox Global account statement by
logging into your PayBox Global account and accessing the Paid Up page.
D. Sending money
You can send money to a recipient using the send money feature in your
PayBox Global account. Sending money to a recipient does not require them to
have a PayBox Global account. You can send money using their PayPal email
address, and you can choose which payment method you want to use.
We may, at our discretion, impose limits on the amount of money you
can send. You can be informed on the sending limit by logging into your
PayBox Global account or by contacting PayBox Global.
When you send money to an incorrect phone number or email address, PayBox Global is
able to retrieve the funds and send it to the correct address or offer a
refund. This does not include a correct email addresses which did
not intend to send money to.
E. Transfer Fee
PayBox Global shall, in accordance with the law, deduct service fees from the
transferred amount. PayBox Global agrees to notify the Client of such fees prior
to initiating a money transfer and reserves the right to change or alter
fees with notice to the Client.
F. Money Transfer Instructions
A. The Client may initiate wire transfers online at www.paybox.com.co
B. PayBox Global may, at its discretion, take steps to verify the authenticity
of a money transfer request prior to initiating the transfer.
C. The Client is responsible for providing accurate information when
initiating a money transfer.
G. Security & Authentication
The Client agrees to comply with all security protocols and
authentication requests made by PayBox Global. These protocols and requests
may include the following:
● Unique email and password login for transfers
● Government-issued identification for money transfer requests
above GHC 2,000
● Passwords or other unique identifiable information for money
transfer requests
If the Client is unable to provide acceptable assets or information in
response to security or authentication requests, PayBox Global reserves the
right to refuse service.
H. Authorization to Transfer
The Client authorizes PayBox Global to make electronic fund transfers from the
Client’s accounts to accounts listed on money transfer requests.
I. Money Transfer Cancellation
Money transfer requests may not be cancelled once they are submitted.
PayBox Global may, at their discretion, attempt to cancel a transfer at the
Client’s request, but cannot guarantee success in such efforts if a transfer
has been duly authorized and submitted.
J. Indemnification
The Client assumes total responsibility for the accuracy of all money
transfer requests. PayBox Global shall in no case be held liable for loss or
damage if a money transfer has been executed in good faith in
accordance with the Client’s request. The Client agrees to indemnify and
hold PayBox Global harmless against any and all claims or loss or damage
resulting from PayBox Global’s good faith actions on the Client’s behalf without
limitation.
K. Prohibited Activities
You may not use the PayBox Global service for activities that:
- violate any law, statute, ordinance or regulation.
- relate to transactions involving (a) narcotics, steroids, certain
controlled substances or other products that present a risk to
consumer safety, (b) drug paraphernalia, (c) cigarettes, (d) items
that encourage, promote, facilitate or instruct others to engage in
illegal activity, (e) stolen goods including digital and virtual goods,
(f) the promotion of hate, violence, racial or other forms of
intolerance that is discriminatory or the financial exploitation of a
crime, (g) items that are considered obscene, (h) items that
infringe or violate any copyright, trademark, right of publicity or
privacy or any other proprietary right under the laws of any
jurisdiction, (i) certain sexually oriented materials or services, (j)
ammunition, firearms, or certain firearm parts or accessories, or
(k) certain weapons or knives regulated under applicable law.
3. relate to transactions that (a) show the personal information of
third parties in violation of applicable law, (b) support pyramid or
ponzi schemes, matrix programs, other "get rich quick" schemes
or certain multi-level marketing programs, (c) are associated with
purchases of annuities or lottery contracts, lay-away systems, offshore banking or transactions to finance or refinance debts
funded by a credit card, (d) are for the sale of certain items before
the seller has control or possession of the item,
(e) are by
payment processors to collect payments on behalf of merchants,
(f) are associated with the sale of traveler's checks or money
orders, (h)involve currency exchanges or check cashing
businesses, (i) involve certain credit repair, debt settlement
services, credit transactions or insurance activities, or (k) involve
offering or receiving payments for the purpose of bribery or
corruption.
4. involve the sales of products or services identified by government
agencies to have a high likelihood of being fraudulent.
L. Communications
PayBox Global shall communicate with the Client via phone, email, and physical
mail as follows: Phone: +233 264022229
Email: support@paybox.com.co
Address: J76/1, Bank-Road, Nungua, Accra-Ghana
M. Governing Law
This money transfer agreement shall be governed by the Laws of Ghana.
All money transfer requests shall be held in compliance with the
regulations of PayBox Global.
N. Violations of the Acceptable Use of
Policy
We encourage you to report violations of this Acceptable Use Policy to
PayBox Global immediately. If you have a question about whether a type of
transaction may violate the Acceptable Use Policy, or wish to file a
report, you can do by contacting PayBox Global in the contacts listed in
communications (L).
O. Amendments
PayBox Global reserves the right to modify or alter this agreement at any time
with prior written notice to the Client.